THE EFFECT OF JUST-IN-TIME ON COST EFFECTIVENESS OF AN ORGANIZATION
A CASE STUDY OF NATIONAL MEDICAL STORES
CHAPTER ONE
1.0 Introduction
This chapter shows the Background to the study, Statement of the problem, Purpose of the study, Research questions, the scope and Significance of the study.
1.1 Background to the study
In an intense competitive environment, companies try to find ways to be able become competitive. Just-in-Time (JIT) production system has been used as a response to increasing competition. Taicchi Ohno initiated the basic idea of JIT production system, and Toyota Company, which needed to produce different types of cars by using the same production process, first used JIT production system. After the use by Toyota Company, the system was employed by other Japanese companies (Yukcu, 2000). The JIT production system then became widespread in many companies in Japan in the late 1970s, and began to be known abroad (Yui, 1997).
Today JIT system is well known throughout the world. The reason why the system is so popular today is a result of its advantages realized by the manufacturing companies. For instance, the use of JIT production system leads to better production quality, less inventory, and shorter product lead times (Swenson and Cassidy, 1993).
The use of JIT production system, therefore, increases customer satisfaction by providing them with high-quality product on time. But these gains require some changes. When a company implements JIT production system, major physical, psychological, and organizational changes occur in the organization’s work environment. The company implementing JIT production system develops closer relationships with suppliers; significantly reduces its inventories; and implements simplified manufacturing procedures. The JIT concept also helps reduce the number and type of the accounts used in journal and ledger entries. The concept simplifies accounting records and reduces accounting costs. On the other hand, a reduction in the level of all kind of inventories will minimize inventory-related costs and significantly eliminate inventory-related procedures (Yui, 1997).
The implementation of JIT production system is, therefore, of concern to management accountants. They must modify their cost accounting procedures when changes in manufacturing processes cause changes in the demand for accounting information (Lynn and Adrian, 1991). For example, as finished goods are sold immediately, there is no need to transfer the finished products to finished-goods inventory. Instead they can be transferred to the cost of goods sold account directly when sale takes place.
Application of JIT will lead to a decrease in inventories, waste reduction, employee involvement and customer satisfaction (Bailes and Kleinsorge, 1992). Therefore, employing the system will cause a company to save money and increase the number of the customers. In short, use of JIT production system will eliminate waste thus, improving the cost effectiveness of an organization (Horngren et.al, 2002).
National Medical Stores (NMS) located along Nsamizi Road, Entebbe, Uganda is an autonomous government Corporation established by the National Medical Stores Statute no. 12 of 1993, which came into effect on 3rd December, 1993. National Medical Stores is responsible is responsible ensuring continuous distribution of Pharmaceutical products in a financially viable and sustainable manner. Supply of Drugs, which involves identification of therapeutic needs, selection of drugs, quantification of requirements, procurement of drugs, distribution and use (The adoption of JIT by National Medical Stores has enabled it to procure and distribute essential medicines and medical supplies to all public health facilities in the country in the most cost-effective manner possible while still ensuring the high quality of its products, service and support. Thus the study seeks to establish the effect of JIT on cost effectiveness of an organization.
1.2 Problem statement
JIT enables companies to produce products in required amounts and just when demanded (Yukcu, 2000). By using the system, companies intend to offer products on time. If companies finish final products on time, they will be able to minimize the raw material, work-in-process and finished-goods inventories. Despite its implementation in National Medical Stores which has enabled it to procure and distribute essential medicines and medical supplies to all public health facilities in the country in the most cost-effective manner possible while still ensuring the high quality of its products, service and support, the organization has not realized cost minimization, witnesses increased customer complaints and delays in production. Thus, the study the study seeks to establish the effect of JIT on cost effectiveness of an organization.
1.3 Purpose of the study
To establish the effect of JIT on cost effectiveness of an organization. A case study of National Medical Stores.
1.4 Specific objectives
- To identify the necessary tools for JIT implementation at National Medical Stores.
- To establish the challenges faced by National Medical Stores in implementing JIT system.
- To examine the relationship between JIT and cost effectiveness.
1.5 Research questions
- What are the necessary tools for JIT implementation at National Medical Stores?
- What challenges are faced by National Medical Stores in implementing JIT system?
- What is the relationship between JIT and cost effectiveness?
1.6 Scope of the study
1.6.1 Content Scope
The study will examine the effect of JIT on cost effectiveness of an organization with specific emphasis put on identifying the necessary tools for JIT implementation, challenges faced in JIT implementation and the relationship between JIT and cost effectiveness.
1.6.2 Geographical Scope
The research will be carried out at National Medical Stores which is located on Plot 4-12, Nsamizi Road, Entebbe – Uganda.
1.6.3 Time scope
The study will consider 2014-2016 as the period of data to be considered in the organization. The study will be carried out for a period of four months from April to August, 2017 and considering 2000-2016 as the period of body of knowledge to review literature.
1.7 Significance of the statement
It is hoped that the findings will be helpful in the following ways;
The findings of the study will be relevant to the management of National Medical Stores (strategic and operational plans) in that it will give the milestones towards integrating JIT as a strategy for growth and performance.
The findings of the study will also enable employees of the organization to appreciate their role towards business development, growth and strategic adoption module for the success of the organization. Staff will also be motivated towards improving the services they offer and understand customer’s perception in service delivery in efforts to achieve the world class organizational status.
Further researchers will also benefit from the findings of this study since it will provide additional knowledge to the already existing literature on JIT. The findings and gaps of this study may act as ground for further research.
The findings of the study may also serve as a benchmark to other organizations who intend to adopt JIT in their operations. It will enable them to better understand the effect of JIT on cost effectiveness of an organization.
CHAPTER TWO
LITERATURE REVIEW
2.0 Introduction
This chapter reviews the existing literature put forward by different scholars and personalities on the effects of JIT on cost effectiveness as well as critically analyzing the deviations in the explanations to find out the research gap in the study variables; the necessary tools for JIT implementation, challenges faced in JIT implementation and the relationship between JIT and cost effectiveness based on secondary sources like text books, internet, newspaper, report at the company, and journals.
2.1 Necessary Tools for JIT Implementation
A JIT production system, as explained above, aims at minimizing work-in-process and finished-goods inventories, reducing lead-time, and increasing product quality. In order to achieve these by implementing a JIT manufacturing system, the following aspects and steps should be put into consideration and then operation (Hilton, 2000).
2.1 Getting the Commitment of Top and Middle Managers
Although top managers themselves will not initiate a JIT production system (Griffin and Harrell, 1991), their support must be obtained. As JIT will affect all parts of the organization there must be a high level of cooperation among functional areas. That is why, middle managers’ commitment should also be obtained. The decision to introduce JIT procedures into the production environment is usually made by a firm’s top management. Once this decision is made, the next step toward implementation is to gain an active support from the firm’s middle managers and supervisors. Getting this support may not be very easy because these managers could be reluctant to support the implementation of JIT production system. Possible changes in production process, control procedures and performance measurement that would be required by the implementation of JIT may discourage middle managers from actively participating in the implementation of the system.
In a JIT environment, everything must be perfect; there is no allowance for defective products and production errors because there must be no delay caused by those kinds of activities. These strict requirements brought by the JIT production system may discourage managers from voluntarily participating in the implementation of the system. Because the existing organizational slowdown that the JIT concept wants to eliminate provides middle managers and supervisors with a cushion against the difficulties caused by defective raw materials, production errors, and irregular supply and demand schedules. As a result, they may be reluctant to support the implementation of JIT concept (Lynn and Adrian, 1991). However, it is difficult to implement JIT production system without the support of middle managers and supervisors. Therefore, the motivation of middle managers and supervisors to support the implementation of JIT procedures is exceedingly important concept if this production system is to be implemented. In other words, managers must be motivated to participate in the implementation of the system.
For this reason, some researchers have conducted research about the motivation of managers in implementing JIT production system. For example, according to a research conducted by Lynn and Adrian (1991) about the examination of managers’ motivation to implement JIT procedures; rewards associated with increased productivity in the new work environment, employment security which would be brought by the new manufacturing system, more challenging production standards and output goals associated with the JIT environment are the most attractive outcomes of implementing JIT production system. In this case, management accountants who advise senior executives regarding appropriate incentives for motivating the implementation of JIT procedures might advise publicizing those productivity rewards and employment security results for the implementation (Lynn and Adrian, 1991:5). In this case, managers can be motivated to participate in the implementation of JIT production system because they expect to get positive results from the implementation of the system.
2.1.2 Pull Method
As final products are produced only when they are demanded, operators will not put materials and components into production unless they are required. Therefore, parts and components that are produced by any operator should not be produced until the next operator demands them. When customer demands the product, production centers begin to produce the parts required by the following divisions in sequence. Under the pull method, goods are produced in each manufacturing stage only as they are needed (Hilton, 2000).
Pull system differs from a push system in that machine operators do not produce according to schedule or material availability. Instead, production does not begin until parts are needed by the downstream operator (Swenson and Cassidy, 1993). When additional materials and parts are needed for final assembly, a message is sent to the preceding work center immediately to send the amount of materials that will be needed over the next few hours.
Often this message is in the form of withdrawal kanban, a card that describes a part number, a quantity of parts, where parts are from, where the parts are to be delivered. That system can be compared to a system that takes place in the supermarket. If a customer wants to buy something, he pulls the good from the shelves. When the stock clerk realized the resulting empty shelves he receives the signal to replenish what has been sold. Therefore, kanban system restocks what has been purchased rather than using a system of estimated replenishments (DeLuzio, 1993). In this case, there is no allowance for the pile-up of work-in-process inventory through the production process because materials are not produced unless needed by a downstream operator.
2.1.3 Establishing Long-Lasting, Reliable Relationships With Few Suppliers
If the company wants to establish JIT production system, supplier must be able to provide high-quality raw materials, because in JIT setting there is no allowance for the stoppage resulting from poor-quality work-in-process inventory (Atkinson et.al, 2001:242). If raw materials offered by the supplier are defective, there will be problems in the production process due to poor-quality raw materials. In case of any stoppage, company will not be able to offer the product to customers on time. In other words, lead-time will be longer. Therefore, successful JIT production depends largely on assembling a few cooperative and reliable suppliers. Just-in-Time purchasing is the purchase of goods and materials such that delivery immediately precedes demand for use (Horngren et.al, 1999:737) Manufacturers implementing this system tend to make vigorous assessments of potential suppliers (Lee, 1997:3).
Therefore, companies implementing JIT production system should make careful evaluation of suppliers while selecting the best one. In evaluating the suppliers, following characteristics must be considered in order to decide on: the supplier’s ability to provide high levels of quality; the supplier’s ability make frequent deliveries of small lots; the supplier’s capability for continuous improvement; the supplier financial strength; price.
To ensure that supplier provides high-quality raw materials, long-term and reliable relationships must be established with few suppliers. In addition, the JIT production system focuses on producing products in small lots frequently. Therefore, the supplier must be able to make frequent deliveries of raw materials in small lots otherwise production will not be done in a way that will enable the company to offer the product on time.
2.1.4 Standard Work Concepts
Standard work is one of the most comprehensive and powerful tools found in JIT (DeLuzio, 1993). Standardization is achieved when all the tasks necessary to perform the production process are made uniform. In other words, if the same tasks are performed every time a process is carried out, it means that the production process is standardized. Once the procedure is standardized, there will be no variation in the process. Therefore, a work procedure must define every detail as clearly as possible.
Otherwise, each operator will perform the task in a way he likes. Also, if the work procedure is made clear, the worker will make high-quality parts with less variation (DeLuzio, 1993). Then the workers are able to finish products in shorter time because work is done in a standard sequential way. Also, if the procedure is standardized, the worker does not face any confusion because there is a known and fixed way of performing the job. Thus, any worker can carry out the task. This helps managers substitute the absent operator with the existing one to perform the task in case of employee absence. Therefore, possibility of delay caused by the absence of the operators is eliminated and products can be produced in the planned way. On the other hand, unless the working procedure is standardized different sequence of activities will be followed every time when the product is produced. This will cause products not being offered on time because of the confusion caused by random production procedures.
2.1.5 Creating a Clean, Orderly Work Environment
In a JIT work environment production flow must be smooth. In other words, production should be done in a standardized way without variation. Also, work-in-process inventory should be moved smoothly in the production area because it is desired the production process be completed on time. In this sense, tools used in production should be put in order, machinery and the work place should be clean (Hayes, 1981:59). In a JIT environment, materials move through the factory very quickly in response to signals from the pull control system. Therefore, the work environment should be organized in a way that allows the movement of materials without any difficulty. Also, the workers should be able to reach the tools and other materials easily in the shortest time available. If work place is clean and tidy, and everything is in order, then there will be no chance for the occurrence of delay because tasks can be performed without any waste of time.
2.1.6 Quick and Inexpensive Machine Setups
As company applies JIT aiming at producing in small lots when demanded, operators should be able to setup the machinery in a very short time so that there is no wasted time while switching from one lot to another. In other words, manufacturing facilities must be able to produce different kinds of products without wasting time. Otherwise, if too much time is spent on setting up the machinery there will be delay in offering the product on time. Therefore, JIT production system must be based on advanced computer-controlled machines that are able to produce several product types without requiring a set-up.
2.1.7 High-quality finished products
In a JIT production system, finished-goods inventory is kept at minimum level. To achieve this, products that are produced in the system must be of uniform quality. Thus, a total quality control program should be applied in the JIT setting. In this case, everybody should be responsible for the quality of the final product. So, everybody in the organization should seek ways to continuously improve the production system. In traditional systems, inventories are pushed through the system undergoing quality inspections conducted by quality control personnel, whereas in a JIT setting teams are responsible for production and quality (Banker and Potter, 1993).
An important characteristic of this production system is that once defective parts are discovered, production stops until the root cause of the problem is identified and solved. Otherwise, production in the upstream operation also stops because there is no pull from the producer of the defective part. In a JIT environment, everybody focuses on continuous improvement in order to prevent problems from taking place, and shutting down the production line that may then cause delay in offering the product on time. In other words, everybody should be responsible for the quality of the tasks for which he or she is responsible. One division should provide the coming division with defect-free working process so that there will be no rework and wasted time through the production process.
According to a study conducted in some UK and Japanese companies, firms that adapted Total Quality Management and JIT simultaneously gained noticeable synergy (Yui, 1997: 2). Effective quality-control programs also help minimize work-inprocess inventories because there is no need to establish huge buffer inventories to prevent the plant from disruptions that would be caused by poor quality. In other words, if company guarantees that all raw materials and work-in-process are of high quality, then it is ensured that there will be no problem caused by poor quality.
2.1.8 Flexible Facilities and Multi- Skilled Workers
Facilities in a JIT setting must be flexible so that they can produce various kinds of products without requiring frequent setups. As the system (JIT) aims at producing small lots of different kinds, facilities must be able to produce different kinds in small lots. Multi-skilled workers are also required in this environment to respond quickly to changes in demand and product mix. In addition to these, in a JIT setting workers must have multiple skills because in case of absence of an employee, one of the others must replace him so that there will be no stoppage and delay in offering the final product to customers on time. In other words, operators may be required to move among different machines, functions and areas. If they are not able to be flexible to work in different areas, company cannot be responsive to different demands on time. The JIT production system, therefore, requires highly skilled and highly dedicated workers and well maintained equipment (Martin et.al., 1992; Hilton et.al., 2000).
Furthermore, one of the first steps that a company must take while implementing a JIT production system is to establish work cells. In a JIT environment, products are grouped into cells, and workers are assigned to these cells with each employee performing several functions (Banker and Potter, 1993). In the work cells, similar machines are grouped together to produce similar products. In these cells operations are moved together so that unnecessary and time-wasting transportation of parts between functional departments is eliminated. Parts are produced from a raw material stage to finished stage within the same cell (Deluzio, 1993). As products can be produced in manufacturing cells in a short period of time without any stoppage, there is no allowance for the pile-up of work-in-process inventory.
All of the things explained above are necessary for the implementation of a JIT production system. When a JIT production system is implemented successfully, high productivity, high quality, shorter lead-time, and low levels of raw material and working process inventories will be achieved. As there are only few reliable suppliers, raw material requirements are minimized through small and more frequent deliveries. JIT production system also emphasizes reduction in setup time that enables the company to produce the products in small lot sizes and to minimize the work-in-process inventory.
In turn, shorter setup and less work-in-process inventories make the manufacturing cycle time shorter. Thus a manufacturer that is applying JIT production system becomes more competitive by shortening product lead times (Swenson and Cassidy, 1993: 39).
For example, according to a research (Lee, 1997) conducted on small manufacturing firms in Korea, reduced inventory was the most significant benefit. Lee (1997:5) reports that 46 % of the responding firms stated that reduction in work-in-process inventory could be obtained in the early stages of the JIT implementation. The next most significant benefit the researcher discovers was quality improvement (28.6 percent); and the third shorter lead-time and greater flexibility. Therefore, although reduction in inventories is the most significant benefit, quality improvement, shorter lead-time, and greater flexibility can also be realized outcomes of the JIT implementation.
2.2 Relationship between JIT and cost effectiveness
Many changes brought by the JIT production system require alterations in the existing information systems and traditional accounting practices (Bailes and Kleinsorge, 1992:29). The application of a JIT production system will change the cost structure of a firm as well as cost allocation procedures and recording system. In addition, performance measurements and reporting systems must be changed in a JIT environment. The following paragraphs describe how JIT concept may affectively be used in cost management.
Implementation of JIT in a company will lead to cost reductions in the production system. In fact, a JIT production system is very effective in eliminating mainly nonvalue- added activities and thus, non-value added costs. The non-value-added activities are the activities such as moving materials and parts from one place to another; setting up a machine; storing materials, parts and finished goods; inspection, rework and purchasing. These activities, although consume resources, do not add value to a product produced. Therefore, the JIT production system is quite helpful in this attempt because it minimizes the non-value-added activities as explained in the following sections:
Reducing Inspection and Ordering Costs: As discussed above, the use of a JIT system requires dealing with few dependable suppliers by establishing long-lasting, reliable relationships. Because high quality in production requires close relationships with vendors to ensure that the firm receives defect-free raw materials (Martin et.al., 1992:10). Working with dependable and reliable suppliers ensures the acquisition of high-quality raw materials and eliminates the need for inspection, because company can make sure that raw materials that particular supplier is providing are defect-free raw materials. In addition, as company deals with the same supplier, there is no need for a search for the best supplier, detailed paperwork, and the ordering process every time.
That is why, cost of purchasing and ordering is minimized. According to a study conducted in Oregon Cutting Systems (a company producing chain saws, timber harvesting equipment, and sporting equipment), number of suppliers was reduced from seven to one after implementing JIT system (Bailes and Kleinsorge, 1992:31). Therefore, application of a JIT production system reduces the number of suppliers that company deals and the costs related to establishing relationships with these suppliers.
Minimizing Moving Activity: Machines producing similar products are grouped into production cells under a JIT setting. In these cells, machines are close to each other so that work-in-process does not need to move long distances (Hilton et.al., 2000:463). This decreases both the moving activity and its cost to a minimum level.
Minimizing Setup Activity: As technologically advanced machinery, —which can produce various products without requiring frequent, or no setups— is used in a JIT setting, cost of a setup will also be minimized. There is a positive relationship between the percent of operations converted to JIT and the reduction in set up time (Swenson and Cassidy, 1993:46). This means that, application of JIT leads to a decrease in set up time and set up related costs such as cleaning and readjusting the machinery, etc.
Minimizing Storing Activity: Work-in-process inventory does not pile up in front of the operators since pull method is used in a JIT production system. Also, as quality improves, work-in-process inventory buffers can be reduced (Swenson and Cassidy, 1993:45). Emerging reductions in work-in-process inventory will bring the reductions in storage costs such as employee salaries and wages; rent, electricity and depreciation costs for warehouses; and in-factory transportation activity costs. In addition to reductions in work-in-process inventories, there will be reductions in finished goods inventories and similar storage costs attributed to them. Last but not the least, company that employs a JIT system will also save some resources tied up holding excessive inventories (Tanış, 1992:102).
Minimizing Rework Activity: As explained above, in a JIT environment there is no need to have large inventories to buffer the plant from disruptions caused by poor quality because of effective quality control programs in use. This means when an operator discovers a defective product, he pauses the process and only few parts are at risk of being scrapped. However, in case of having a large amount of work-in-process inventory, and parts from the previous operations that are determined as being defective, many more parts must be scrapped. As a result, a great amount of loss is likely to occur. On the other hand, when an operator reduces the number of defective units, he is able to reduce product costs since this reduction decreases the number of inspectors and employees doing rework. Also an increase in productivity is gained. It has been claimed (Hayes, 1981:63) “a 2% reduction in defects is usually accompanied by a 10% increase in productivity.” Therefore, it can be said that rework costs and cost of lack of productivity are minimized in a JIT setting.
This chapter presents the research methodology which include; Research design, study population, study area, instruments of data collection, data processing, Study instruments, sources of data and data analysis.
The research will employ a descriptive research design. The design will exploit both qualitative and quantitative approaches. Qualitative approach will include use of interviews, while quantitative approaches will involve use of descriptive statistics that will be generated inform of frequency tables, graphs, and Charts. Qualitative and quantitative approaches will be adopted to enable the researcher get and analyze information concerning respondents’ opinions about JIT and cost effectivess.
The research will be carried out at National Medical Stores which is located on Plot 4-12, Nsamizi Road, Entebbe – Uganda.
Study population is a complete set of individuals, cases or objects with some common observable characteristics. The sample population consists of 100 staff. The population will include the sales representative, procurement department, and transportation department, and other employees holding familiar and unfamiliar titles but are deemed to be suitable stakeholders for generating relevant data to the problem which will be under investigation
The sample size will consist of 60 respondents from the study area and these will be selected as follows;
Table 3.1: Showing Sample size
| Category | Sample size |
| Top Management | 5 |
| Sales representatives | 16 |
| Procurement department | 12 |
| Transportation department | 12 |
| Human Resource Department | 10 |
| IT Department | 5 |
| Total | 60 |
Source: Primary Data
The study will use a sample size selected 60 respondents because it will be enough for the study to obtain reliable information. In addition, it will help the researcher to finish her study in time.
Sampling is a definite plan determined before data collection for obtaining a sample from a given population. It involves three decisions: who to be sampled, how many people to sample, and how to obtain the sample.
Purposive Sampling involves deliberate selection of particular units of the population for constituting a representative sample. It involves convenience and judgmental sampling. Judgmental sampling or purposive sampling – The researcher will choose the sample based on who will be appropriate for the study. Simple random sampling will minimize the biasness of the purposive sampling.
3.6 Data collection methods and instruments
Questioning method
The researcher will use the questioning method whereby she will draft to respondents structured questions. This method will be used because some respondents may have no time to sit down and answer during interviews.
A questionnaire guide will be used and this will be inform of close ended in nature and this will allow the study respondents to fill the questionnaire in the study field. The questionnaire method of data collection will be used because of being cheap and that the method collects responses with minimum errors and high level of confidentiality.
Interviewing method
An interview is a conversation where questions are asked and answers are given. Interview refers to a one-on-one conversation with one person acting in the role of the interviewer and the other in the role of the interviewee.
An interview guide will be drafted with a set of questions that the researcher asked during an interview and this will be structured (close ended) in nature. Interview guide will be used by the study since the methods helps in the collection of more data as it allows the interaction of both the researcher and the respondents.
The study will observe all procedures followed in research. Using the letter of introduction obtained from the Research Coordinator, School of management and Entrepreneurship, the researcher will be introduced to every respondent reached at, fully explaining the purpose of research. After getting their consent, she will set a program with the respondents on when the questionnaires will be administered and date for the interview sessions will be set. The researcher also will build the confidence of the respondents by assuring them that their views will be confidential and will be used only for academic purposes.
3.8 Validity and reliability of research instruments
To test the construct validity, citations of all sources where materials and evidence of material collected from will be provided. The supervisor will review the questionnaires and approve them.
When conducting research, the researcher will try to act as neutral as possible in order to avoid being bias. The researcher will be also conscious about the type of questions to ask.
The data collected will be edited for accuracy, completeness and to find out how well the answered questionnaires will be and this will be done in line with the questionnaires. The edited data will be coded. Coding will involve assigning numbers to similar questions from which answers will be given unique looks to make the work easier. In this case Ms-excel will be used to analyze the coded data.
Presentation of data will involve use of tables, pie-charts and graphs that will be generated from the questions relevant to the study variables. Interpretation and discussion of the results will be done as the researcher will explain the strength of the study variables basing on the frequencies and percentages, charts and graphs.
The study will be faced with a problem of not finding all respondents in the study area especially the employees who go to field as a group. The researcher however will arrange with them to fix for her an appropriate time in order to collect reliable and valid information from them for the study.
The study also will be expensive in terms of stationary. However the researcher will mobilize funds from her friends and family members for the study to be completed successfully in time with the help of her supervisor.
The researcher further will face a problem of some respondents not providing information for the study as information relating to the study variables, however to this, researcher will explain to them that the information will be only for the academic purpose while making them to understand the study variables.
