EFFECTS OF USER DEPARTMENT PARTICIPATION ON PARTICIPATION ON PROCUREMENT PERFORMANCE. A CASE STUDY OF MUKONO DISTRICT LOCAL GOVERNMENT

INTRODUCTI ON

1.0 Introduction

This chapter covers the background of the study, Statement of the problem, purpose of the study, objectives of the study, research questions, scope of the study, significance of the study and definition of key terms.

1.1 Background of the study

The complexity and volume of procurement drastically increased globally in the recent years. Some of the causes that can be attributed to this include globalization, out sourcing, intense competition for existing markets as well as complicated and numerous partnership. Over the last fifty years many, of the world’s largest firms have advanced from being simple manufactures of hard goods, or providers of basic services, to being sophisticated vendors using advanced business models. This means that commitment of customers and suppliers to contractual obligations has increased, thus, the need for sustainable procurement planning polices (Krappe and Hannon, M. et al (2015). Procurement professionals find that combinations of quality, service, and price are seldom exactly equal. Burt, Dlamini, W., & Ambe, I. M. (2012) postulated that if quality and price are equal, then supplier should be selected solely on the basis of service and in such a scenario the end user needs to be included in the procurement to ensure that specification are adhered to in the procurement process, In most cases, Government acts in the best interest of the public; to strive to guarantee transparency, accountability and facilitate easy access to information.

New regulatory requirements, globalization, increasing number in signed/awarded procurement contracts and their complexity have resulted in an increasing need to put more emphasis on the importance and benefits of efficiency in the procurement process leading to the involvement of end users in the procurement process so that specification and quality are given first priority in the contract, (Abadeen group, 2004: Elsey, 2007). After an organization awards a contract it must monitor to ensure the service is being delivered as specified and in line with end user requirements. This implies that the service has been provided as to the agreed standards and price. Protiviti, (2009), argues that not having a formal, well defined and documented procurement planning process in place can have significant long term impact on the organization’s ability to track and monitor service delivery as well as meet stakeholders expectations.

Participation of end user is when end-users are involved in the procurement process, which is planning choice of procedure measure to solicit offers from bidder’s examination and evaluation of those offers, award of contract and contract management. The primary objective of participation of end-user in the procurement process is to ensure that they are provided with goods, service and works or any combination of the a above which meet their requirement and expectation in terms of quality, timely delivery, effective service delivery and value for money procurement (PPDA ACT 2003), procurement should ensure that items / services provided by suppliers meet the requirements and expectations of the end users (Lysons 2010)

Better procurement performance enables the establishment of the roles and responsibilities of public and private workers and is key to programme services ORC Marco, 2003).Egger (2010) suggests that contractors should be invited to provide recommendations about the service delivery demands of the organizations to ensure better procurement performance. Procurement planners must describe the problem that needs to be solved and under the current level of organizational needs. Sharer, (2010) asserts that contract planners should plan considering the objective of the contract to prevent short comings and achieve better performance in procurement performance.

Kerzner, H. R. (2013) contents that procurement End user is a key activity in the procurement process. He observes that one of practices involved would be conducting among research to collect and analyse information about how a specific industry or sector process contain types of products and services and the best ways of ensuring that customer needs are delivered and met timely in order to create efficiency in service delivery system. Such information would include contract strategy, type of contract used, pricing arrangements as well as terms and conditions with a view of ensuring service delivery efficiency.

In Uganda Baseline Survey Report on Public Procurement Systems in Uganda (PPDAA, January 2010), indicated significant variances between the actual and indicative time frames in contract completion. In addition, Sabiiti notes that the Government at times pays for no work done or very shoddy work and sometimes, purchases are not delivered on time which has affected the ability of the Government to deliver quality services to the general public (as cited in Cankwo, P., Obanda, P. W., & Pule, S. 2015) Meanwhile the Public Procurement and Disposal of Public Assets Authority (PPDA) Audit reports of Uganda National Bureau of Standards, (2009 and 2013) indicate high risks with 27% and 19% in 2009 and 2013 respectively accruing from service delivery management where there were missing procurement management records, delayed payment for received goods and services and delayed deliveries.

However procurement in Mukono district local government is characterized by highly expensive procurement which is in most cases over and above the estimated budget shoddy work done by contractors, cycle time is also very high, poor service delivery by suppliers and above most suppliers supply substandard supplies and above all incomplete projects Muhumuza, T.et al (2015).. It’s on the basis of this level of inefficiency that the researcher intends to assess the impact of end user participation on effective procurement

1.2 Statement of the problem

Local Governments have recently been reported as corrupt institutions, with its senior and low rank cadres cited in embezzlement, misappropriation and falsification of transactions (Onyango Obbo 2007). Besides, the Auditor General, the Public Accounts Committee and The Inspectorate of Government have raised allegations of mismanagement in district procurements.  This is in spite of the fact that procurement law is in place as well as the presence of PPDA as a regulatory authority. The accusations by the central government and the media suggest that Mukono District Local Government conduct in the management of public procurement affairs is questionable. The test for integrity in the conduct of Mukono District Local Government officials lies with compliance or non-compliance with the PPDA Act (2003) as well as End user involvement in the procurement process. At present, there is nothing to show that Mukono District Local Government is providing better services and facilities (Local Government Act, 2006). This study sets out to establish effects of end-user participation in effective procurement.

1.3 Purpose of the study

The purpose of the study is to investigate into effects of user department participation on participation on procurement performance, with specific reference to Mukono District Local Government.

1.4 Objectives of the study:

1. To establish the effectiveness of user department participation in the procurement performance in Mukono District Local Government
2. To assess the effects of user departments participation on the procurement performance in mukono district local government.

• Roles of user department participation on procurement performance

1. To establish other factors that affect the user department participation in procurement in mukono local government

1.5 Research Questions:

1. What is to the effectiveness of user department participation in the procurement performance in Mukono District Local Government?
2. What are the effects of user departments’ participation on the procurement performance in mukono district local government?

• What are other factors that affect the user department participation in procurement in mukono local government?

1.6 SCOPE OF THE STUDY

1.7 Subject scope

The subject scope of the study will cover into the effectiveness of user department participation in the procurement performance, the effects of user departments’ participation on the procurement performance and other factors that affect the user department participation in procurement.

1.7.1 Geographical scope

The researcher will consider Mukono District Local Government  headquarters in Nakawa..

1.7.2 Time scope:

The study will cover a period of eight months i.e. March to October 2016.

1.8 Significance of the study

The study may assist future researchers by adding to the existing body of knowledge, by giving good interventions on procurement performance

The study will help future researchers have information on the benefits of user department in procurement.

The study will help in adding literature on the relationship between of user department participation on participation on procurement performance.

The study will help the management of Mukono District Local Government have information on the other factors that may influence procurement performance in Mukono District Local Government .

1.9 Definition of key terms

1.9.1 Procurement

Procurement, According to Kenneth Lysons and Brian Farrington (2006), procurement refers to the acquisition of goods, services or works through purchase, rent, lease, franchise or any other legal means considering the 3 Rs like from the Right: place, time, price, quantity, and quality by use of shareholder’s money.

CHAPTER TWO

LITERATURE REVIEW

2.0 Introduction

This chapter reviews what other scholars have laid down effects of user department participation on participation on procurement performance. The focus will therefore be put on the effectiveness of user department participation in the procurement performance, effects of user departments participation on the procurement performance and other factors that affect the user department participation in procurement.

2.1 Effectiveness of User Department participation in the procurement performance

End user department is essential in providing information for procurement planning procurement planning is inadequate; it has resulted in short comings of poor procurements made. in their analysis of the public procurement procedures in Turkey singled out more specifically that the first step as an important activity of procurement planning or procurement law is determination of needs. Therefore procurement planning has to be done after knowing needs of end-user, (Lysons, 2010).

Rendon (2013) contents that user department participation is a key activity in the procurement process, He observes that one of practices involved would be conducting among research to collect and analyse information about how a specific industry or sector process contain types of products and services and the best ways of ensuring that Enduser needs are delivered and met timely in order to create efficiency in procurement performance.

The Contract Management guide (2010) observes that practicing good procurement systems has the capacity to decrease costs and enhance procurement efficiency thus guaranteeing the quality obtained. Responsibilities for managing procurement systems must be clear and appropriately apportioned between the organization’s contract manager and its service provider’s representative for attainment of effective procurement (UNOPS Procurement manual 2010: the UK Office of Government Commerce, 2014). This helps to evaluate whether or not the provider is delivering the project or services or goods specified in a timely manner, in the quantity required and ensuring that the quality of the services provided are up to standard, (Sigma, 2011).

According to the contract management guide (2012), procurement process is one of the most important project management and time management techniques. It involves preparing a sequence of steps to achieve some specific goals.Management of a procurement provides a strategy for an organization to plan on how to meet the needs of a specific customer’s and also to improve on its level of service delivery by achieve better procurement performance. Arto et al, (2008) define project strategy as a direction to a project that contributes to success of a project in its environment. They interpreted direction in this context to mean either one or several of the following; goals, plans, service deliveries, means, methods, tools or governance system and mechanisms.

Procurement management is important in ensuring service delivery processes and involves; contract planning, monitoring, stakeholder involvement, performance assessment and records management (Australian National Audit Office, 2007;IAPWG, 2006). It encompasses various activities that need to be completed on a day-to-day basis, including: developing and maintaining contact details of key people involved in the contract, scheduling meetings and other actions required by the contract, delivery and acceptance of goods or services, making payments, maintaining complete records for the contract itself, and establishing and maintaining contract documentation.

Oosterom(2007) argues that the overall goals of performance must be clearly understood; quality of service (the accessibility, timeliness and quality of service levels); cost of service (value for money obtained); and customer segmentation (the need for different service channels and service offerings based on comprehensive customer insight).When parastatal bodies contract a vendor, they remain responsible for ensuring the work is performed satisfactorily and government funds are used appropriately. Accordingly, the parastatal body is responsible for the consequences of poor performance whether the agency or a vendor provided the service/project or goods as agreed (Hinton, 2003). The parastatal bodies thus must see to it that service delivery is monitored closely through effective contract management to foster achievement of contract deliverables as agreed.

The level of End user department participation on procurement performance by parastatal bodies is largely at their discretion, it primarily depends on the nature or complexity of the procurement (Republic of South Africa; Contract Management Guide, 2012). More importantly, review of the procurement performance must be done to evaluate the benefits obtained or lost due to insufficient procurement performance; there will be little opportunity to benefit from lessons learned.Good procurement requires follow-up, feedback, and enough awareness of what is occurring during the service provision to eliminate surprises.

Coordination of various future activities of an organization is by preparation of plans actions for future periods this minimizes risks and increases the degree of organizational success. Drury also further says that procurement plans made by the district should be to help in organization control and facilitate communication to ensure success in achievement of the required objectives, (Drury, (2010).

Cole (1997) also argues that planning can lead to improved efficiency and effectiveness in delivery of goods and services he further says that planning is a deliberate attempt to design a future course of action with view to optimize the use of resources. He goes ahead to certain that an organization without a plan has planned to fail because it had not had particular route to follow.

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According to UN (2006), Good procurement planning is essential to optimize the contribution of the procurement function towards achieving the overall goals of the organization. UN (2006) asserts that good procurement planning supports: transparency, Development of Key Performance Indicators (KPIs) according to milestones and accountabilities set in the procurement plan, and use of the same to monitor performance, Effective and timely solicitation of offers, award of contracts and delivery of the goods, services and works required,  Early requisition to reduce any delays in procurement and timely delivery to project sites,  Early identification of right commodities and quantities to meet programme needs, Sourcing the right suppliers on time to avoid cutting corners under rush procurement to meet deadlines or budget expenditure, Effective supply strategy and timely programme and project implementation.

2.2 Effects of user departments participation on the procurement performance

Leadership style and management policy determine the level pof user department participation in the procurement process, , (Hermon and Whitmon, 2014). More so stake holder involvement is essential in achieving effective procurement system in an organization as this ensures transparency in the system.

During service delivery, the key challenge is often with the nature of service providers contracted to perform the services and their ability to provide quality and efficiency as well as to have the resources to do the job well. The general feeling is that management lacks responsiveness to address issues raised by stakeholders encountered during service delivery and this in turn affects the quality of service delivered.

Chan et al (2005) noted that quality, cost and time have long been recognized as the major targets of concern by the client and is closely linked to time and cost and vice versa. Accountable project with poor quality can result in extra cost and time extensions, a project with time and cost poorly controlled can affect the conformance to quality requirements. For the majority of projects, the cost and time parameters are the mean pre- occupying factor for attributing success in achieving service delivery effectiveness.

Quality of goods or services, (Baily et al, 2004), Defines quality as “conformance to specification”, these definitions have been widely used in many sectors and industries and academic as Bailey, (2004) stipulates that if a product doesn’t meet this specified standard defined according to customer demand and requirements, then it is defective i.e. the customer will be dissatisfied with the product. Similarly, Ardizi and Gunaydon (2010) found that clear and comprehensive project specifications are important determinants to quality performance. The client’s requirements have to be translated into practical designs and specifications to ensure that production, testing, maintenance and servicing are technically and economically feasible.

Level of onsite supervision involved in the procurement process, Zou, Fang, Wang and Loose more (2007) observed that the Chinese Government requires project clients (owners to enhance on site supervision). On site project supervision process is essentially the responsibility of the supervisory company which is usually appointed by the competitive selection process. Milican and Monicious (2005) note that as organizations mature the nature of on-site supervision reduces but in the initial stages site supervision is necessary to ensure that service delivery is efficient.

Char et al, (2005) asserts that professionals and researchers recognize the need for proper training and widening experience in providing proper services to the customers in a competitive business environment. A successful contract quality assumption system needs an adequate supply of conscientious workers. Barthelemy and Geyer (2004), observed than any out sourcing contract should include clause confining, dispute procedures; who has responsibility for write and the lines of reporting. When entering a contract there is need to ensure the parties interpret the contract in the same way to achieve the desired quality levels (Will cocks and lester 1997).

Specification development is very essential for the user department participation to ensure that the procurement process is done in the right way, Boroughs and Edgar (2008) argue that procurement effectiveness,  is more than simply meeting specification and that the customer’s point of view is very important because the quality is what the customer says it is and it’s the customer who set the quality and value of service but not company. The author further says that customers consider reliability and ability and service effectiveness as indicators of service delivery.

A study by young, (2008) found that, monitoring quality enabled organization ensure they are supplied with quality products at the same time reduced the cost of acquisition of purchases.Monitoring quality by the contracting institutions helps to reduce costs in the service delivery process while ensuring active commitments to continuous improvement to attainment of quality (uron et al, 2015).

Whereas there is an increase in the total amount of funds available to government bodies in Uganda, their economic and financial profile is still poor as compared to the development programmes expected to be carried out. Ahmed (2015) noted that many government bodies in Uganda, however, are unable to deliver services to residents. He said this might be because of lack of finances or lack of capacity to provide a good service at an affordable price. So government entities should find other ways to ensure that the services are improved and reach the people most in need of them.

Johan, (2015) argues that hard-earned and limited resources allocated to government entities are always misused. Priorities are misdirected; projects are done without due consideration of the demands of their stakeholders but based on selfish motives and exaggeration of the political leadership in collaboration with the senior administrators at the government entities’ level of administration. This situation is similar to the mismanagement and embezzlement of these funds by the councils (Bailey, 2010).Lawal (2010) further asserts that corruption has been rampant among the senior government bureaucrats to whom public funds meant for developmental purposes are entrusted.

At every stage in public procurement, there are risks of integrity right from procurement planning through to contract management (OECD, 2014). All these affect service delivery at the end of the day. If government parastatal bodies fail to manage these risks, accountability and eventual service delivery is greatly endangered.

2.3 Other factors that affect the user department participation in procurement.

Level of organizational attention on value for money, when there is value for money it means that even corruption is greatly reduced , Procurement in local government in Uganda has not been corruption-free. Public procurement, at the local government level, is believed to be one of the principle areas where corruption in Uganda takes place , Corruption is disastrous to the well functioning of any government department. Corruption has been an intractable problem in many developing countries; especially where it has become systematic to the point where many in government have a stake. This leads to ineffectiveness in the procurement system and value for money cannot be achieved if there is corruption (National Public Procurement Integrity Baseline Survey, (2012).

End user participation also is critical to developing effective procurement strategies and hence the best value for money outcomes. end user  provide relevant Information which is critical for provision of goods and service which suite their taste and preferences and hence Analyzing supply markets which provides information that can be used to explore opportunities to advance organization priorities by identifying; competitive local suppliers and suppliers who can offer products with improved sustainability performance, provide valuable information about suppliers’ strengths and weaknesses for post-offer negotiations where the outcome may improve value for money, identify comparable substitute goods and services that offer better value for money and identify opportunities to plan and schedule procurement to provide benefits for bothsuppliers and buyers.

The organizational policy on Identification and management of supply-related risks, end user participation assist in the development or redefinition of specifications to encourage competitive offers, identifying any standards to which goods or services must comply, it provides information which can assist in negotiations, where this may lead to reduction in the ‘degree of business risk’ and ensure that all procurement activities are done in line with the governing laws, cole . (2011).

Reduction in costs of purchased components and materials, procurement effectiveness is essential to reduce on avoidable costs in procurement these costs are like purchase of unwanted goods, thought can be used to look for sources of greater value within the supply chain. The increasing development of the procurement function into strategic elements such as the management of the supply chain, world class status, lean supply cost of ownership, and so forth requires end user participation in the procurement process market intelligence to achieve best results Lysons( 2010) says that reduction in the cost of procurement is the key procurement aim.

The involvement of the intended beneficiaries of government services into monitoring service delivery is a critical component in measuring the performance of government delivery of appropriate and quality services. Currently the emphasis of government’s monitoring is on internal government processes and the voice of the intended beneficiaries/stakeholders is largely absent. This presents a risk, as the picture is not complete. It is therefore necessary to support the systematic ways to bring the experiences of stakeholders into the monitoring of services. This will provide a measure of the gap between the perceived and the actual experiences of service delivery, for both user and provider (The Performance monitoring and evaluation department of South Africa, 2013).

United Nations Development Program, (2004) defines monitoring as a continuous function that aims primarily to provide management and the main stakeholders of an on-going programme or project with early indication of progress or lack of achievement objective. According to the UNDP, without monitoring there is no way of knowing if the contractors work is inline with the contract terms. Monitoring is also regarded as the process of assessment and measurement of progress in implementing development interventions (European Commission, 2007).Monitoring is the systematic collection and analysis of information as a project progresses, it is aimed at improving the efficiency and effectiveness of a project set and activities planned during phase of work in order to determine the efficiency of service delivery, (http://www.civicus.org/new/media/monitoring and evaluation.pdf).

User department participation enables efficiency in evaluating agency performance and determining the quality of service delivery. The purpose of monitoring is to  improve programme performance through early identification of questions and answers resolutions and identify potential problems that may require additional surveying, evaluate strategy service performance control to ensure there is a reliable basis for validating service delivery and to ensure that financial documentation is adequate and accordingly so that costs will not be questioned later on and above all to determine the level of stake holder involvement in the future dates so that an organization is able to evaluate its service provider performance , (http://www.cec.lacomtry.gov.html).InSouth Africa monitoring is largely conducted on a voluntary basis and can therefore be relatively low cost (Munnik et al, 2011).

According to Russell,(2003)Monitoring the performance of the contractor is a key function of proper procurement performance in an organization. The purpose is to ensure the contractor is performing all duties in accordance with the contract and for the entity to be aware of and address any developing problems or issues. The writer further asserts that, the contract manager/administrator is responsible for the oversight of all contractors, suppliers and service providers, by monitoring their compliance with the terms and conditions of their respective contracts to ensure greater service delivery. “Strategic public engagement in providing an oversight role in the delivery of public services is an essential dimension of building public accountability in local government” (Smith, 2011). Smith notes that “since 1994, South Africa has made greater strides in delivering basic services than it has in strengthening constructive public engagement about delivery where the public has access to recourse for the government’s poor performance.

Procurement monitoring emphasis is usually on collecting and analysing information to provide assurance to the acquiring entity that progress is being made in line with agreed timeframes and towards providing the contract deliverables. Monitoring can be undertaken directly by the acquiring entity or through a third party arrangement. Monitoring teams/persons are required to prepare and maintain documents and records pertaining to the procurement process and the administration of contracts following award of contracts to successful firms (European Bank for Reconstruction and Development, 2010). Monitoring may be undertaken directly by the acquiring entity or indirectly by 3^rd party but the overall responsibility for accepting contract deliverables remains with the acquiring entity. Information provided by a third party or the contractor for monitoring purposes should be reviewed and audited, as necessary, to ensure its accuracy and reliability. Information provided may be verified through end-users who may be consulted to establish whether the goods and services they received met their requirements in respect to performance metrics like

quality, timely delivery, and cost. While the broad arrangements for actual monitoring over the life of the contract should generally have been set out in the contract itself, they may need further or more detailed explanation at contract start up or during the transition phase.

CHAPTER THREE

METHODOLOGY

3.0 Introduction

This chapter presents the methodology which consists of the research design, area of study, study population, sample population and selection, sampling technique, data collection method, data quality control, data collection procedures and limitations of the study.

3.1 Research design

Qualitative and quantitative research designs will be used. The researcher will use the above methods because many aspects will be covered in the study concerning the impact of participation of end user on effective procurement at Mukono district local government given the complex nature of District Local Governments, Qualitative research method will be used because it collects information within a short time while quantitative will be through interview to cross check what had been given.

3.2 Area of the study

The study will be carried out at Mukono district local government

3.2 Study population and sample size

The study will target District Officials, the procurement staffs of Mukono District Local Government, Accounting officers of the district and pre-qualified service providers.

3.3 Sampling techniques

According to (Amin, 2005) sampling involves selecting a sample of the population in such a way that samples of the same size have equal chances of being selected.

The sample will comprise of 30 respondents that will be selected in a way that 3 respondents will be from the procurement department, 10 from administration, 10 from prequalified suppliers and 7 respondents from end user Department. While carrying out research, purposive sampling was applied to the above different categories of respondents.

Table 1 below shows the summary of the sample size of the respondents and the sampling techniques used in the study.

Table: Sample size of the respondents

3.4 Data collection methods

Source of data will be from both primary and secondary sources.

• Primary data

Primary data will be obtained from the questionnaires administered on the target respondents to gain opinions and practices on participation of end users and effective procurement in Mukono District Local government Uganda.

• Secondary sources

Secondary sources of data will involve reviewing existing related information on the Study such as reports, journals, magazines, newspapers, textbooks and electronic data bases.

3.5 Research instruments.

The study will use a questionnaire data collection method.

3.5.1    Questionnaire

Questionnaires will be used because they take shorter time to cover a larger sample  facts are evident and documented; they  also eliminate the element of shyness in respect of interviewing and yet give the respondent enough time to avail accurate answers. The researcher will use both Open-ended and Closed ended questions for the purpose of having all research questions answered.

3.6 Data collection procedures

Upon receiving the University permission to carry out research, the area of study will be visited for purposes of familiarization.  The researcher will seek permission from staff and once allowed to proceed with research, questionnaires will be issued and interviews will be carried out with the selected staff.

3.7 Quality control of data instruments

The instrument will be taken to the supervisor to check its correctness there after pilot study will be carried out to find out if it measures what it was meant to for.

3.8 Data processing and analysis

The raw data will be coded, edited, and arranged ready for analyzing only completed raw data will be analyzed using statistical tables and graphs.

3.9  Limitations of the study

Financial constraint, cash flow did not flow as   expected but this did not affect the study. Respondents may delay in filling the questionnaire and feared to give information, they will be persuaded that the information will be confidential and will be kept secret.

References

Dlamini, W., & Ambe, I. M. (2012). The influence of public procurement policies on the implementation of procurement best practices in South African universities. Journal of Transport and Supply Chain Management, 6(1), 277-293.

Kerzner, H. R. (2013). Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.

Hackett, M. (2016). The Aqua Group guide to procurement, tendering and contract administration. John Wiley & Sons.

Cankwo, P., Obanda, P. W., & Pule, S. (2015). Tactical Procurement Management And Service Delivery In Local Governments Of Uganda: A Case Of Nebbi District Local Government. European Journal of Logistics Puchasing and Supply Chain Management, 3(1), 12-28.. Tactical Procurement Management And Service Delivery In Local Governments Of Uganda: A Case Of Nebbi District Local Government. European Journal of Logistics Puchasing and Supply Chain Management, 3(1), 12-28.

Hannon, M. J., Foxon, T. J., & Gale, W. F. (2015). ‘Demand pull’government policies to support Product-Service System activity: the case of Energy Service Companies (ESCos) in the UK. Journal of Cleaner Production, 108, 900-915.

APPENDIX I: QUESTIONNAIRE

TOPIC: EFFECTS OF USER DEPARTMENT PARTICIPATION ON PARTICIPATION ON PROCUREMENT PERFORMANCE.

A CASE STUDY: MUKONO DISTRICT LOCAL GOVERNMENT

Dear respondent

I am Ahumuza Peninah student of Kyambogo University,Reg No, 13/U/11164/PLD/PD Am carrying out a study on the above stated topic. You are one of the respondents randomly selected to participate in the study. The information given shall be treated with at most confidentiality and shall only be used strictly for academic purpose.

SECTION A:    GENERAL DATA

• Sex: Male                    female

• Age a) 18 -29 b) 30 – 39 c)  40 and above

3. Educational level

Masters   Bachelors degree                    Diploma          others

4. For how long have you been working with Mukono district local government?

Less than two years                        3-5 years

6-10 years                                        10 above

Section B: Effectiveness of User Department participation in the procurement performance

.Using SA for strongly agree, A for agree, NS for not sure, D for disagree and SD for strongly disagree; indicate the level to which you agree with the statement.

Section C: Effects of user departments participation on the procurement performance. Using SA for strongly agree, A for agree, NS for not sure, D for disagree and SD for strongly disagree; indicate the level to which you agree with the statement.

Section D: Other factors that affect the user department participation in procurement. Please tick which of the following factors that affect the performance of UNBS.