research consultancy
TOPIC: Influence of Project management on service delivery
ACASE STUDY OF UEDCL
STATEMENT OF THE PROBLEM
The Auditor General’s report from 2022 examined 100 key initiatives across six departments and units. It found that 47% of tasks were fully implemented, 45% were partially implemented, and 7% were not implemented within the specified timeframe. These initiatives were aimed at achieving various targets such as increasing customer numbers, assessing asset useful life for UMEME and WENRECO, maintaining energy losses below ERA targets, and acquiring audit management software and data analytics tools. However, these activities fell short of their objectives.
In the financial year 2021/2022, the budgeted customer additions were 36,782, but only 7,489 customers were connected. This failure to meet target customer numbers is attributed to a shortage of connection materials. The primary causes for this performance shortfall are identified as the inconsistent supply of connection materials within the ECP framework and delays in procurement processes. Consequently, the planned activities could not be executed as intended, resulting in the failure to deliver expected services to beneficiaries.
