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CHAPTER FOUR

PRESENTATION, ANALYSIS, INTERPRETATIONOF FINDINGS

4.1 Introduction

This chapter presents the results in reference to objectives in chapter one. Gender of    respondents, Age of respondents, education level of respondents, to establish existing internal control systems applicable to financial institutions, to examine the relationship between internal controls and financial performance of financial institutions and to establish other factors affecting financial performance in financial institutions.

4.2 The response rate

The researcher issued out 52 questionnaires to the respondents who managed to answer 50 of them. There were only two questionnaires left out. This meant that the response rate was 96%

4.3 Findings on Bio data

4.3.1 Findings on the age of respondents.

The age groups of the respondents were represented as shown below;

Figure 4.  1 Pie Chart Showing Age Category of Respondents

The table and pie-chart above shows that 33% of the respondents are in the age group of 18-29 while 50% of the respondents are in the ages of 30-39 while the remaining respondents of 16.6% are in the ages of above 40 years. This showed that respondents between the age 30-39 dominated the findings therefore this validates these findings since most respondents are mature and responsible therefore can give sound and clear responses in relation to the questions which gives accuracy in data collected.

4.3.2 Gender of respondents

Table 4. 1 Showing gender of respondents

Source: Primary Data

According to table the findings in the study it is evident that (74%) representing (37) of the respondents were male while (26%) representing (13) of the respondents were female, from the above findings it is evident that majority of the respondents in Stanbic Bank were male, this findings implies that male gender accepted to respondents to the questionnaires asked by the researcher. The results further specifically showed that there is no gender balance among the workers therefore the female gender was misrepresented in this study.

4.3.3 Marital status of respondents.

Table 4. 2 Findings on marital status of respondents

Source: Primary Data

The findings in the study indicate that majority of the respondents were married and their percentage was 60% of the respondents. The findings further indicated that 30% of the respondents were single and the remaining 10% were divorced. These results indicate that majority of the respondents had a settled family life and therefore they were very good for the study.

4.3.4 Education of respondents

Table 4. 3 Showing educational level of respondents

Source: Primary Data

According to the findings in the study (58%) of the respondents hold degrees, (22%) of the respondents were diploma holders, (12%) of the respondents were master’s degree and (8%) of the respondents were certificate holders, from the results in the study above it is evident that most of the respondents were degree holders this implies respondents were well educated professional in their respective fields who understood the variables and gave correct information..

4.3.5 Number of years worked by the respondents

Figure 4.  2 Number of years respondents have worked at Stanbic Bank

The bar graph above shows that majority of the respondents have works between  the range of 6-10 years this shows that  the majority of the respondents have enough knowledge on the operations of Stanbic Bank and therefore they were able to give detailed information regarding the topic. Then the least of respondents have worked there for 10 years and above however those that have worked between 3-5 years are more than them.

4.4 The existing internal control systems applicable to financial institutions

4.4.1Has Stanbic Bank adopted internal control systems?

Table 4. 4 Showing if Stanbic Bank adopted internal control systems

Source: primary data

The results in the study indicates that majority 90% of the respondents assert that Stanbic Bank has adopted internal control systems.

4.4.2 The internal control systems in place at Stanbic Bank

Table 4. 5 Existing internal control systems applicable to financial institutions at Stanbic Bank

Source: primary data

According to table, the results in the study (38%) of the stated that The bank regulates amount of cash released to customers , this findings indicates that Stanbic Bank has an internal control systems to enable it be in position to regulate the amount of activities. The results further indicates that 16% of the respodents further indicates that audting is carried at the bank to assess performance, 10% of the respodents indicates that financial reports are prepared for share holders , 22% of the respodents also further states that credit given to customers is regulated while 14% of the respodents stated that the bank determines its profitability quarterly.

4.5 The relationship between internal controls and financial performance of financial institutions

4.5.1 The relationship between internal controls and financial performance of financial institutions

Table 4. 6 Showing the relationship between internal controls and financial performance of financial institutions

Predictors: (Constant), Relationship between  internal control systems and financial performance of institutions include; helps to prevent fraud in financial institutions, Enables accountability in financial institutions, enables financial institutions to maintain adequate liquidity,  Analyzing the credit risk of clients is possible .

r² =0.353, this implies that 35% of the Relationship between  internal control systems organizational performance in Stanbic Bank , can be explained by, prevention of fraud, enhancing accountability and analyzing credit risk of clients is possible.

These results further indicate that there are many factors that affect financial performance in financial institutions other than only internal control systems.

4.6 Other factors affecting financial performance in financial institutions

4.6.1 Whether there are other factors affecting financial performance in Stanbic Bank

Table 4. 7 Showing whether there are other factors affecting financial performance in Stanbic Bank?

Source: Primary Data

The result above indicates that most of the respondents hold the view that the there are other factors affecting financial performance.

4.6.2 Other factors affecting financial performance in Stanbic Bank

Table 4. 8 Showing other factors affecting financial performance in Stanbic Bank

Source: Primary Data

The findings indicate that 34% of the respondents assert that managerial decision making has an influence on the financial performance of Stanbic Bank. The results further indicates that 28% of the respondents assert that collusion of organizational decision makers is key in enabling an organization have better performance. The findings in the study further indicates that Presence of low income earners has an influence on the financial performance of Stanbic Bank, 12% state that Competition among financial institutions has an influence on financial performance of Stanbic Bank and the remaining 12% of the respondents also held the view that High level of risks involved in holding and lending credit.