Research proposal sample

APPENDICES

APPENDIX 1: QUESTIONNAIRE FOR RESPONDENTS

I am a student of Uganda Management Institute pursuing a Master’s degree in public administration and management.

I am conducting a study on “the effect of information systems on performance of government agencies”, a case of Uganda Revenue Authority. This questionnaire has been designed purposely for data collection on E-government and performance. You have been carefully identified as a potential person who can provide useful and reliable data that will help policy makers and implementers to improve on “information systems on performance of government agencies”, a case of Uganda Revenue Authority. The information generated will be handled with utmost confidentiality and will be used for academic purposes.

Thank you in advance for your co-operation by giving your valuable time and effort to fill the questionnaire.

Yours faithfully,

Julie Kalirebwami

 (STUDENT)        

Dear Respondent,

I am a student of Uganda Management Institute pursuing a Master’s degree in public administration and management.

This questionnaire has been designed purposely for data collection on information systems and performance of government agencies. You have been carefully identified as a potential person who can provide useful and reliable data that will help policy makers and implementers to improve on Information systems on performance of Uganda Revenue Authority. The information generated will be handled with utmost confidentiality and will be used for academic purposes.

Julie Kalirebwami

Section A:    Back ground information of the respondent

Please tick the most appropriate answer in the corresponding box

1. Gender: a) Male      b) Female       

2. Age: a) 20-30 years                    b) 31-40 years                c) 41+ years and above
3. What is your highest level of education?

1. a) Primary Level    b) “O” level           c) Certificate            d) Diploma Level
2. e) Degree Level              f) Master’s Degree            g) Post Graduate Diploma
3. How long have you worked for the URA?

1. a) Less than 1-year           b) 1-2 years              c) 3-5 years          d) 6+ years
2. What is your designation in URA?

1. a) Accounting                                                 b) Manager
2. c) Division Head                                       d) staff member

Section B:       Systems software

Please, use the scale below to answer the questions that follow by ticking the number that corresponds to your opinion.

I. Systems software

II. Systems infrastructure

III. User knowledge and skills

IV. Performance of government agencies

APPENDICES

APPENDIX 11: QUESTIONNAIRE FOR TAX PAYERS

I am a student of Uganda Management Institute pursuing a Master’s degree in public administration and management.

I am conducting a study on “the effect of information systems on performance of government agencies”, a case of Uganda Revenue Authority. This questionnaire has been designed purposely for data collection on E-government and performance. You have been carefully identified as a potential person who can provide useful and reliable data that will help policy makers and implementers to improve on “information systems on performance of government agencies”, a case of Uganda Revenue Authority. The information generated will be handled with utmost confidentiality and will be used for academic purposes.

Thank you in advance for your co-operation by giving your valuable time and effort to fill the questionnaire.

Yours faithfully,

Dear Respondent,

I am a student of Uganda Management Institute pursuing a Master’s degree in public administration and management.

This questionnaire has been designed purposely for data collection on information systems and performance of government agencies. You have been carefully identified as a potential person who can provide useful and reliable data that will help policy makers and implementers to improve on Information systems on performance of Uganda Revenue Authority. The information generated will be handled with utmost confidentiality and will be used for academic purposes.

Section A:    Back ground information of the respondent

Please tick the most appropriate answer in the corresponding box

5. Gender: a) Male      b) Female       

6. Age: a) 20-30 years                    b) 31-40 years                c) 41+ years and above
7. What is your highest level of education?

1. b) Primary Level    b) “O” level           c) Certificate            d) Diploma Level
2. e) Degree Level              f) Master’s Degree            g) Post Graduate Diploma
3. How long have you used URA services?

1. a) Less than 1-year           b) 1-2 years              c) 3-5 years          d) 6+ years   Section B:          Systems software

Please, use the scale below to answer the questions that follow by ticking the number that corresponds to your opinion.

I. Systems software

II. Systems infrastructure

III. User knowledge and skills

IV. Performance of government agencies

APPENDIX III: Interview guide

The effect of e-government on performance of government agencies

1. Systems software

• How do clients find interaction with URA website?
• How is the frequency of clients’ use of the website?
• How effective is the URA website in enabling the clients achieve their goals?

2. Systems infrastructure

• How often does URA ensure that the system is user friendly?
• How often does URA carry out maintenance on its Internet connectivity?
• How does URA ensure that all employees have computers and laptops?
• How stable is the internet connection of URA for both employees and customers to enable them access the services?

3. User knowledge and skills

• How easy is it for URA customers to use its online services?
• How conversant are URA employees with computer and internet operations?
• What education level is required for a customer to independently access URA online services?

4. Financial performance

• How satisfied are URA top management with the current financial performance?
• How do the key stake holders perceive the current financial performance of URA?

5. Customer satisfaction

• How do customers perceive URA online taxation services?
• What are the complaints that customers have with URA online taxation services?
• How does URA interact with its customers frequently?

6. Growth

• How has the use of internet and computer services enabled URA to achieve its targets?
• What impact has URA realised as a result of the use of computers and internet services?

APPENDIX IV: Document Review Checklist

a) System software

-Availability of funds for online services at URA.

-Amount of funds invested at URA for internet services

b) Systems infrastructure

• The level of internet connection at URA?

-computer usage at URA.

-Intra-net connection at URA.

1. User knowledge and skills.

• Computer literacy among employees of URA?
• User competence in use of computers?
• Educational level of employees?
  1. Financial performance.
• Targets of revenue collections set by URA. – The level of deficit faced by URA.

1. e) Customer Satisfaction

-Complaints of URA online services by the clients.

-clients’ perception of URA online services.

f) Growth

– Documents related to URA targets

-Revenue collections of URA -Budget allocations of URA.

APPENDIX IV: Work Plan (Time Frame)

APPENDIX V: BUDGET ESTIMATES

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