conceptual frame work

 

Contract monitoring

·       On ground inspection

·       Problem identification

·       Progress reporting.

Stakeholder Involvement

Records Management

·       Accuracy

·       Completeness

·       reliability

Time

·       Timelines

 

Cost Efficiency

·       Cost effective

 

Quality of service

·       Meeting expectation of consumers

 

Intervening variables

·       Political influence

 

Service delivery

 

Contract management

Source: Developed by the researcher from Kyte (2003), Krappe and Kallayil (2003), Art et al (2008), and Drallo and Thuiller (2004).

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