e-logistics
Information and Communication Technology (ICT) integrates various elements that enable organizations to perform both administrative and operational tasks efficiently by processing, storing, and exchanging data related to supply chain activities (Biniazi et al., 2011). ICT utilizes software and network hardware to create automated systems that analyze data, aiding in decision-making (Neef, 2001). The application of ICT aims to improve market demand planning, production control, purchasing, supply chain management, and transportation (Devaraj et al., 2007; Biniazi et al., 2011).
While ICT resources such as hardware and software are relatively easy to implement, their mere adoption does not necessarily guarantee profitability or a competitive advantage. For small and medium-sized enterprises (SMEs) in manufacturing, it is essential to first assess their capacity to adopt ICT and ensure that the investment will enhance productivity and improve control over material resources (Gonzalvez et al., 2010; Aravindh & Ganesan, 2011).
Kwok Hung Lau & Haibo Huang (2012) highlight that information systems cover a wide range of technologies, including mobile, wireless, and intelligent systems, which significantly impact industries and everyday life. Information systems help organizations enhance performance, while Lee & Kim (2016) note that these systems are key drivers of change and strategic challenges in today’s highly competitive global marketplace. As organizations strive to differentiate themselves, they leverage technology to create and deliver customer value more effectively.
According to Laudon & Laudon (2016), technology represents the practical application of scientific knowledge. From the wheel to electricity, technology is deeply embedded in daily life. Pearlson, Saunders, & Galletta (2016) emphasize the importance of software in improving organizational performance, stressing that the development of information systems is crucial for success.
The integration of information technology (IT) with business processes has transformed modern organizations. Medium-to-large companies heavily invest in information systems (IS) that combine hardware, software, and networking to enhance efficiency and effectiveness. In some cases, IT becomes inseparable from business processes, such as accounting systems that rely on Accounting Information Systems (AIS) (Grant & Meadows, 2016).
Gebre-Mariam & Bygstad (2019) foresee the growing significance of logistics management information systems (LMIS) in the logistics sector. LMIS integrates data such as stock levels, shipment statuses, and costs, helping to inform supply chain decisions. However, automation alone cannot address all supply chain challenges. Poor management practices, if automated, can lead to inefficiencies, and ensuring data quality and good business practices are vital for automation to improve performance (Ma’sum & Aripin, 2020). Successful automation projects require collaboration across departments, including input from end-users, IT experts, and logistics personnel (Agyabeng-Mensah, Ahenkorah, & Korsah, 2019).
