Research examples

CHAPTER FOUR

PRESENTATION, ANALYSIS, INTERPRETATION

OF FINDINGS

4.1 Introduction

This chapter presents the results in reference to objectives in chapter one. Gender of    respondents, Age of respondents, education level of respondents, to establish the benefits of Information and communication technology in Banking at centenary bank limited, to establish the relationship between ICT system and growth and development and to assess the Challenges halting the growth and development of banking sector.

4.2 Response rate

The table above indicates that the response rate was 79%, this was okay since that is a high percentage to warrant data analysis.

4.3 Demographic Information

4.3.1 Gender of respondents

Table 4.1 : Showing gender of respondents

Source: Primary Data

The findings in the study was gender sensitive as both male and female were involved in the study , as shown in the table were by 74% of the respondents were male and 26% were females.

4.3.2 Duration employees have worked at centenary Bank

Figure 4.1: Number of years respondents have worked at centenary Bank

The figure above indicates that majority of employees have spent 6-10 years at centenary Bank which implies that they have enough knowledge regarding Impact of ICT on the growth and development of the Banking sector, therefore the respondents gave correct information.

4.3.3. Education level of respondents  

Table 4.2: Showing education level of respondents

Source: Primary Data

According to the findings in the study 58% of the respondents were degree holders, 22% of the respondents were diploma holders, 12% of the respondents were masters degree and 8% of the respondents were certificate holders, since majority of the respondents were degree holders this implied that they gave correct information from an informed point of view and above all they were also conversant with the study topic.

4.4 Benefits of using ICT in the Banking sector

4.4.1 Whether Centenary Bank has benefited from the adoption of ICT in the Banking sector

Table 4.3: Showing whether Centenary Bank benefited from the adoption of ICT in the Banking sector

Source: primary data

The results in the study indicates that majority of the respondents assert that centenary Bank has adopted the use of ICT in the Banking sector.

4.4.2 Benefits of ICT in the Banking sector

Table 4.4: Benefits of ICT in the Banking sector

Source: primary data

According to table, the results in the study (38%) of the stated that globalization and connected departments within the Bank is one of the main benefits of using ICT in the Banking sector at Centenary Bank, (16%) stated that Communication has becomes cheaper between the different departments, (10%) stated that Computerization of organizational operations in achieving efficiency, the findings further show that (22%) of the respondents stated that time saving of organizational operations and the remaining (14%) asserted that Customer service has improved, the findings from the study above shows that ICT has numerous benefits to the Banking sector in Uganda.

4.5 Relationship between ICT system and growth and development in banking sector

Figure 4.2: Showing Relationship between ICT system and growth and development in banking sector

Source: primary data

Findings above indicates that majority of the respondents assert that there is a relationship between ICT system and growth of small and medium industries.

Table 4.5: Relationship between ICT system and growth and development in banking sector

The results indicate that there is a positive correlation between the variables; this is shown by the fact that the P-Value is positive. The table above further shows that the P value, P=0.002, which indicates that there is a strong relationship between the independent and dependent variables. This further shows that there is a strong Relationship between ICT system and growth and development in banking sector.

4.5 Challenges halting the growth and development of banking operations

 Table 4.5.1: Whether the banking sector faces challenges halting their growth and development of banking operations

Table

Table 4.6: : Showing challenges halting the growth and development of banking operations

Source: Primary Data

The result above indicates that most of the respondents hold the view that the banking sector faces numerous challenges.

4.5.2 Challenges faced by banking sector

Table 4.7: showing challenges faced by the banking sector

Source: Primary Data

On the question regarding how organizations face challenges with Difficulty in determining interest rates that (34%) of the respondents stated that Difficulty in determining credit worthiness, (28%) of the respondents assert that Presence of low income earners is abig challenges for Banks, the results further indicates that (24%) of the respondents stated that Competition among financial institutions is avery big challenge for financial institutions.